CUSTOMER UPDATE – 06. 07. 20
Dear valued Guest
Thank you for all your support and especially to those of you that came to see us this weekend. We have had to make some changes to our usual trading practices to comply with Government guidelines so bare with us as we adjust.
We especially would like to thank those of you that were kind, polite and understanding and happy to help our team whilst we served you, we look forward to welcoming you back.
Our food offering has been reduced initially but we hope to be back to our full offering as soon as possible. All functions and garden BBQ’S are also suspended until we get new guidance on social distancing.
- MONDAY CLOSED
- TUESDAY 3 – 11pm
- WEDNESDAY 12 – 11pm
- THURSDAY 12 – 11pm
- FRIDAY 12 – 11pm
- SATURDAY 12 – 11pm
- SUNDAY 12 – 9pm
- MONDAY CLOSED
- TUESDAY 3 – 9pm
- WEDNESDAY 12 – 9pm
- THURSDAY 12 – 9pm
- FRIDAY 12 – 9pm
- SATURDAY 12 – 9pm
- SUNDAY 12 – 5pm
Vouchers (inc Groupon) and Deposits.
Following a three month closure we need to re-launch the Riverside it is to this end that all vouchers and deposits will be extended for an additional 6 months from the 4th July. We hope you understand and can work with us moving forward. Groupon have gone even further as we understand it and have extended all vouchers on their website for a year from date of issue. T&C’s apply, please contact us if you require any further information.
PREVIOUS CUSTOMER UPDATE – 23. 03. 20
Dear valued Guest
Whilst the COVID-19 situation continues to develop at home and round the world, we wanted to take the time to reassure you that the safety and well-being of our guests, team members and wider communities surrounding our restaurant is our number one priority.
Our, restaurant and hotel remain closed and will do so until the Government indicate it is the right time to re-open to the public.
At the moment we cannot say with any degree of certainty as to when this will be.
We appreciate this is a difficult time for everyone, but please rest assured we will do all we can to look after guests and our team alike.
If you have a reservation with us for which a voucher has been purchased or a deposit has been paid, and it has not been possible to visit during closure, we will extend the validity period if required.
Please note our phone lines are closed and we would ask that you email us your details so that we are able to deal with this upon our return:
Deposit for restaurant/event/hotel*: name, reservation date & time
Function hire charge: name and booking date
Gift voucher online/direct: name, voucher code and expiry date
Groupon voucher: name, security code and expiry date
*Direct bookings only. If you have reserved your hotel room via an online travel agency (Booking.com, Expedia, etc) please log in to the appropriate account for further information and to cancel your reservation during the closure period. Please note we are not authorised to cancel such bookings on behalf of guests.
We would like to take this opportunity to thank you for your continued support and loyalty up until now, and we look forward to welcoming you back when the time is right
In the meantime, please continue to follow the advice and keep safe.
With best wishes
The Riverside Team
Please use the link below to contact us.